· Integrated Multi-channel call center solution with Voice, email, and web chat
· Interactive Voice Response (IVR system ). Make announcements and offer self-service to answer
· Contact Center easy CRM Integration. CRM packages like Salesforce and SAP
· Supervisor and agent desktop interfaces foster fast end-user adoption.
· Skills-based Routing.Route customer inquiries to agents that are best qualified to handle them.
· Real-Time and Historical Reporting