· Integrated Multi-channel call center solution with Voice, email and web chat
· Interactive Voice Response (IVR). Make announcements and offer self service to answer
· Contact Center easy CRM Integration. CRM packages like Salesforce and SAP
· Supervisor and agent desktop interfaces foster fast end user adoption.
· Skills-based Routing.Route customer inquiries to agents that are best qualified to handle them.
· Real-Time and Historical Reporting